Support & refunds

Get your camera connected

1. Use an Apple Silicon Mac running macOS 26 or later. Connect your Canon with a USB data cable, turn it on, and select PTP or USB shooting mode if your camera offers that setting.
2. Open ViewportCam and start your free trial or activate your license. Choose Start preview to check the picture and adjust the available camera controls.
3. For webcam use, choose Install Webcam Extension in ViewportCam. macOS may request an administrator password, approval in System Settings, or a restart. Remote camera controls do not require the extension.
4. If approval is needed, open System Settings → General → Login Items & Extensions and enable the camera extension under ViewportCam Host. Follow any macOS prompts, then reopen your video app and select “ViewportCam - Connected Camera”.

If USB access is busy, close other software using the camera, reconnect it, and retry the preview. Check the camera list; controls depend on your camera and shooting mode.

For a camera issue, include your camera model, macOS version, ViewportCam version, the video app you are using, and the error message or steps that reproduce it. Share screenshots only if they do not contain private images or license keys.

Trial, purchase & activation

Download for Mac installs the complete ViewportCam app. Choose Start 14-day free trial to explore its features with no payment card or account required, or buy a license at any time for $29.99 USD once. Use Buy now on this website or Buy ViewportCam in the app to open Stripe checkout in your browser.

Your license key is emailed to the address you use at checkout. Download and open ViewportCam, choose I have a license key, and enter that key to activate your Mac. If your trial is already active, open the trial status at the top of the app and choose I have a license key. There is no separate paid download, and you do not need to wait for the trial to end.

If the email is missing, check your spam folder, then contact us from your purchase email address. Include the receipt or order reference if you have it. Do not send payment card details.

Each license is permanently bound to the first Mac where it is activated and cannot be transferred. Internet is required for first activation and successful license validation at least every 72 hours. See the license terms.

Request a refund

Contact admin@viewportcam.com using your purchase email address to request a refund. Include your receipt or order reference and a brief description of the issue so we can review the request. Contacting us does not guarantee a refund.

A refunded purchase disables its associated license. Use the free trial to check your camera and video apps before purchasing.